Here at Ampd Brothers Electric Quality and Assurance means a thousand words. Thats why we stand behind all our products with our extensive Australia Wide Warranty with 1 Year on our products and 6 Months on Batteries.
What our Warranty Covers:
- Manufactures Faults, defects and/or Failure
What We Don't Cover:
- Damage or Failure due to misuse
- Damage caused by failure to service or maintain products
- Damage caused by natural disaster, such as storms or floods
- Wear and Tear from general use over time eg. worn tyres
- Costs & Labour charges involved to install replacement parts
- Shipping Costs to Return Products or Parts to us
What Happens When I Have a Warranty Problem?
- Contact a member of our team to assist with diagnosing the problem
- If a manufacturers fault is established we will ship out the replacement part.
- If the fault requires a technician to diagnose, repair or install components we will direct you to one of our dealers, a local bike store or technician for further attention.
Need a Part?
We carry most parts on our products and should you need a replacement, Simply Contact our Support Team for a Quote. Some parts will also be available via our website for streamlined ordering in the near future.
RETURNS & RIDE GUARANTEE
We are very confident in our products hence we offer a Ride Guarantee, which applies should you not be satisfied with a quality, manufacturing, ride performance or related issue on the product purchased. External matters or changes of mind are not applicable under this guarantee for return or refund.
Our Ride Guarantee and Returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send items or purchases back to the manufacturer.
In some circumstances we may only issue partial refunds (if applicable) such as;
- Items not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Reasons of external matters not related to the product itself
Sale & Clearance Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only exchange items if they are deemed defective or damaged. We cannot exchange or refund any items on a change of mind basis. If you need to exchange a defective item, please contact our support team.
To return your product, you should contact us and we will advise the correct return address. Any return cost's will not be covered by AMPD Brothers.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.