Warranty- Epic Skateboards

Epic Skateboards come with a 6 month manufactures warranty and E-Ride Solutions are here to help you with any questions for the life of the board. We are here to help with any questions or concerns but have a no refund policy in case you change your mind on your purchase so consider carefully to get the board that is right for you before making a purchase. Any issues will be addressed as soon as possible and in Australia services, replacement parts and repairs are done in the Gold Coast workshop normally on the same day. If replacement parts need to be delivered it normally takes 2-4 days in QLD, NSW and VIC and 3-7 days to the rest of Australia. Manufactures warranty does not include misuse, neglect, battery short circuit or wear and tear of your electric skateboard. Battery misuse or neglect void warranty so make sure your battery is cared for correctly by following these steps
1. Make sure that your Epic Skateboard is fully charged prior to initial use. The first charge will take around 3 hours for 36 volt 7ah batteries and up to 10 hours for the 36 volt 20ah batteries. Wait for the red light on the charger to go green before unplugging.
2. Always charge your Epic Skateboard after every use.
3. Epic Skateboards chargers do stop charging when the battery is fully charged but for safety reasons DO NOT leave your Epic Skateboard plugged in for more than 24 hours.
4. Should you wish to store your Epic Skateboard, charge it beforehand and make sure to charge once every 14 days.