ROCKBROS reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund will be issued.
In the unlikely event that your order does arrive damaged, we will happily replace your purchase at no extra cost. Please contact us within 10 days upon receiving your order should you need any assistance.
- We accept returns within 14 days of original purchase.
- All items must in new condition with original packaging.
- The customer will be responsible for return shipping costs.
- To request a return, please contact us as soon as possible.
- Refunds are processed using the original payment method.
- Online refunds are processed within 3 business days of approval.
- Refunds may take 3 business days after processing to appear back in your bank account or credit card.