Thank you for your interest in the products and services of WINboard Australia.
This Limited Warranty applies to physical goods, and only for physical goods, purchased from WINboard Australia.
Warranty for our boards is 6 months from date of purchase.
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, WINboard Australia will replace parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. All the customer has to pay is shipping.
What will we do to correct problems?
WINboard Australia will send either new or refurbished replacement parts for the customer with instructions for them to complete the repair themselves.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from WINboard Australia is 6 months from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
– Conditions, malfunctions or damage not resulting from defects in material or workmanship
– Over charging (plugged in for 8+ hours).
– Opening skateboard inside or DIY it without any permission from WINboard Australia.
– Riding skateboard in water or riding under raining weather causing PCB motherboard or motor issues.
– Over weight loading lbs causing battery issues. We recommend rider weight below 100kg.
– Continuous riding at top speed with low battery.
– Uphill with low battery power or longer than 5 minutes causing battery or motor issues.
– Extended climbing hills causing motor and PCB issues.
– Extended riding with max speed without any stopping causing PCB and motor wheels issues.
– Unreasonable riding method and operation or abuse.
What do you have to do?
To obtain warranty service, you must first contact us though the contact page or phone to determine the problem and the most
appropriate solution for you.
We have strict quality inspections before delivering it to your front door.
However, due to any quality problems caused by transportation/force movements or any missing parts, we will provide the damaged parts and missed parts free of charge including the freight cost.
After-sales problems during the warranty period, we offer free replacement parts until you fixed your board, but the freight cost will be paid by customers.
We will have professionals here to stand by in order to help you with any troubles relating to the board.
All requests made from our valuable customers will be answered within 24 hours and will not hesitate to give you full support.
For more help please use our contact page