Regain your freedom and mobility today, take it over grass and hills. Take control of your life again! With the Firefly, you can go anywhere!
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will check if we could match with their pricing. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Guarantee has some limitations:
- Promotions such as rebates and buy one, get one free offers are not eligible and any sale promotions offered
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
All select brands have free shipping (metro areas) except for:
EZRIDERZ, RAYVOLT, GRIPSPORT, PROGEAR, VAMOS, PHATRIDER, GOLF SKATE CADDY, EUNORAU, EUROWHEEL, KUSH, EOZZIE, EMOS, WIRED, VOLTRIUM, AUSSTECH (WA Only), DRAGON, OTTO, FIIK DRIFTER, INDEPENDENT, MATRIX, KRISTALL, MERCANE, BLACK EDITION
These brands attract a small shipping fee between $19.00 and $199.00 for metro areas.
We pay the rest Australia wide for all metro areas. Please note regional areas may attract additional shipping fees. These include but not limited to Western Australia, Northern Territory and Tasmania. Please enquire if you're unsure or would like a quote.
A great way to save here is to get your parcel delivered to your closest depot.
Please let us know if you would like a quote or prefer this option.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm with you. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Rio Mobility warrants the Firefly for one (1) year from the date of initial consumer purchase. This warranty covers any defects in materials and workmanship.
Rio Mobility warrants the lithium Ion battery for three (3) months from the date of initial purchase. This covers any defects in materials and workmanship.
This warranty is only available for the original owner or purchaser and is non-transferable.
This warranty is VOID if;
- Assembly and installation is not performed according to the instructions
- Preventative and routine maintenance as not been performed
- The serial number is removed or altered
- Hub disassembled
- The handcycle is used in any competitive event
- The handcycle is used in stunt riding, jumping, or similar activity
- The handcycle is submersed in water or sprayed with water including accidental exposure such as rain water(this applies mainly to the electrical parts)
- The handcycle is used in a manner contrary to the instructions in the Owner's manual
QUESTIONS & ANSWERS
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