Eunorau

Eunorau G20 Plus Cargo Electric Bike

Regular price $2,999.00
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Estimated Arrival: Between Sep 24 and Sep 28.


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Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike
Eunorau G20 Plus Cargo Electric Bike


SPEED
25km/h

MOTOR 
750W

MOTOR PLACEMENT
MID DRIVE
 
BATTERY
48V 11.6Ah
RANGE
45km
TYRE SIZE
24' 

 A Cargo Bike That Boasts Power and Utility

A ride that is capable of carrying your everyday needs and taking you to your destination can be a great convenience in your life.

Luckily, the Eunorau G20 Plus Cargo Electric Bike is more than capable of providing you with the means of everyday travel with cargo benefits.

Able to take you up to a range of 45km on a fully charged battery, the Eunorau G20 Plus can easily get you where you need to go and hold your belongings for you.

This cargo bike makes as the perfect travel ride, boasting a 750W motor that can be ridden safely at 25km/h comfortably.

Ride Easy And Bring What You Need

This electric bike may be considered a cargo bike but there is more than meets the eye as this electric ride has more power within it.

Ride fast and get to your destination on time or even earlier while still being able to bring all of the things you need as this vehicle can carry a good amount of weight.

The 24-inch tyres perform well on different kinds of terrain and can ensure a more stable and less bumpy ride anywhere.

If you want a decent ride that can get you where you need to go, the Eunorau G20 Plus Cargo Electric Bike is the perfect bike for getting around.

Key Features

  • Ride up to a speed of 25km/s easily and maintain it with the powerful 750W motor that the Eunorau G20 Plus is equipped with.
  • A single charge of this electric ride’s 48V 11.6Ah battery allows you to ride up to 45km in distance.
  • The durable 24-inch tyres on this e-bike are capable of being ridden across different kinds of terrain and can make it much smoother when riding.
  • Being a child-friendly electric ride, kids that weigh more than 20kg can freely ride without a special seat.
  • Multiple attachment options allow you to add more baskets and bags for cargo purposes when you want to carry more items.

The Eunorau G20 Plus Cargo Electric Bike has a 750W motor which limits its usage to areas where such wattage is allowed for electric bikes.

For more information on E-ride laws, check out https://www.eridesolutions.com.au/pages/safety

*Front & Rear baskets, and children's seats do not come standard. They are shown in the attached images for illustrative purposes only*
*Front & Rear baskets can be added*

Includes: 

  • A powerful 48V500W Mid-drive Motor providing output of 500 nominal watts and 750 peak watts with 95 Nm Torque
  • 48V 11.6ah Samsung Partially In-tube Battery - Dorado Style
  • The battery is lockable and also removable so it can be charged separately from the bike.
  • Pedal assist - Torque sensor
  • CDC6 LCD display
  • Headlight and Taillight 
  • Safety guard on the rear wheel to protect fingers & toes of small passengers

SPECIFICATIONS

  • FRAME: Aluminum Alloy with integrated motor and battery mounts
  • HANDLEBAR: Adjustable stem for comfort – Matte Black
  • PEDALS: High quality - folding nylon pedals
  • REAR DERAILLEUR: Shimano Altus
  • GEAR SHIFTING: Shimano Derailleur 7-Speed Freewheel 
  • SHIFTER: Shimano Push-Button 7 speed
  • BRAKES: TEKTRO disc brake, 160mm disc
  • WHEELS: 24 inch Black Alloy
  • TYRES: Kenda Kiniption 24 x 2.4 tyres
  • SADDLE: Velo Comfort Saddle 
  • MAX WEIGHT CAPACITY: 180kg

Motor Specifications:  

  • MOTOR: 48v 500w Dapu MD500 model
  • PEAK OUTPUT: 750 Watts
  • TORQUE: 95 Newton meters

LONG BATTERY LIFE

  • 560Wh battery semi built-in (48V 11.6Ah)
  • Up to 45 km of range on a single charge
  • Up to 4 hours of charging time

KIDS FRIENDLY

  • If the child is more 20kg, the child or children could simply sit without a special child seat. There are the rail support and foot-rest

EXCLUSIONS:

Front & Rear baskets, and children's seats are not included. They are shown in the attached images for illustrative purposes only.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible and any sale promotions offered
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

All select brands have free shipping (metro areas) except for:

EZRIDERZ, RAYVOLT, GRIPSPORT, PROGEAR, VAMOS, PHATRIDER, GOLF SKATE CADDY, EUNORAU, EUROWHEEL, KUSH, EOZZIE, EMOS, WIRED, VOLTRIUM, AUSSTECH (WA Only) DRAGON (All models except the beast, and for a limited time the GTR models), OTTO (WA and TAS Only), FIIK DRIFTER, INDEPENDENT, MATRIX

These brands attract a small shipping fee between $19.00 and $199.00 for metro areas. 

We pay the rest Australia wide for all metro areas.  Please note regional areas may attract additional shipping fees. These include but not limited to Western Australia, Northern Territory and Tasmania. Please enquire if you're unsure or would like a quote.
A great way to save here is to get your parcel delivered to your closest depot.
Please let us know if you would like a quote or prefer this option. 

Order Confirmation: 

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm with you.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@eridesolutions.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@eridesolutions.com.au and we will process an insurance claim on your behalf.

 

PIREZ WARRANTY

Warranty

Pirez provide a warranty on all non-consumable products against manufacturing defects for a period of 12 months from the date of purchase or up to 5000km, whichever occurs first.

The warranty does not protect against wear and tear.

Non-consumable products include items such as bikes, motors and battery packs. This basically refers to anything that is not an excluded consumable item such as those listed below (refer to Section Excluded consumables)

In the event of a valid warranty claim, Pirez will either repair, replace, exchange or in exceptional circumstances refund the item.

For valid claims hereunder, we will pay for shipping costs to return the product to the customer.

Warranty Owner

Warranties are provided to the original purchaser of the product. Any product which hasn’t been sold by Pirez directly to the customer will not be covered under warranty.

Proof of purchase will be required by our service delivery team before a warranty claim is accepted. An original receipt of purchase is required to establish proof of purchase and warranty commencement date.

Serial numbers and identifiers on bikes, motors and batteries MUST match our customer purchase records. Customer identification may be requested to process a warranty claim.

Warranties are non-transferable.

Voided Warranty

Warranty may be voided if:

  • Items have been altered to other than the original state of purchase.
  • Incorrect or Improper assembly or maintenance has occurred by any parties not expressly authorised by Pirez.
  • Removal or defacing of any identification numbers, labels or seals.
  • The product is used in a manner that is not consistent with the intended use of the product.

Intended use means power-assisted pedal bicycle that is designed to be propelled solely by human power and has one or more auxiliary propulsion motors attached to assist the rider.

The primary driving force should be the rider and the motor is only intended to help the rider, such as when going uphill or cycling into a headwind, or to cycle at a speed they cannot maintain solely by pedalling.

Refurbished Products

All refurbished items are provided with a 6-month warranty period from the date of purchase.

All other warranty terms and conditions apply.

Warranty Exclusions

In general terms this warranty covers defects in materials or workmanship. It does not cover damage caused by the general use or riding of a bike.

All exclusions remain subject to inspection by the Pirez service delivery team.

This warranty specifically excludes damage caused by:

  • Misuse, neglect or physical abuse use of the product.
  • Improper installation, incorrect operation or not following the instructions as stated in the product operations manual or manufacturer's instructions provided with the product.
  • Improper storage of the bike, parts or batteries.
  • Incorrect or improper maintenance or failure to maintain and service the product.
  • Failure to clean or improper cleaning of the product.
  • Incorrect voltage or non-authorised electrical connections.
  • Improper charging of the battery pack or use of an incompatible charger.
  • Misuse or over-use of a throttle.
  • Adverse external conditions such as power failures and surges, thunderstorm activity, acts of God, acts of terrorism.
  • Fauna, such as dogs, vermin or insect infestation.
  • Exposure to excessive heat, cold, moisture or abnormally corrosive conditions.
  • Use of non-authorised, defective or incompatible parts.
  • Repairs, modifications or other work carried out on the product other than by Pirez authorised service technicians.
  • Any works conducted internally on motors or battery packs.
  • General wear and tear, such as worn parts, tyres and pedals
  • Commercial use.
  • Competitive use, stunt riding or similar activity
  • Any other act or circumstance beyond our control or force majeure.

It is incumbent upon the owner of the product items covered by this warranty to learn how to care for and safely operate any product item.

Inexperience or knowledge failure will not be accepted as a valid reason to afford a warranty claim.

Choosing to install conversion kits by yourself or by an unauthorised technician is done so at your own risk and any damage occurring during or as a result of the installation is not covered by warranty.

Excluded consumables

 The following items are considered consumables and therefore not covered under warranty:

  • Bearings
  • Brake and gear cables
  • Brake pads, shoes and rotors
  • Chains
  • Chainrings
  • Clutches
  • Drive gears
  • Driveshaft and rear axle
  • Handlebar Grips
  • Headsets
  • Lighting
  • Rear Cassette
  • Spokes
  • Suspension Components
  • Tyres
  • Tubes
  • Wheels

Commercial & competitive use

This warranty excludes products used for commercial use such as delivery or bike hire companies or any type of competition, racing or sporting event.

Should you be using your product for commercial or competitive use and any issues arise, Pirez will be more than happy to assist you to resolve any problems.

A small fee for labour and parts will likely be required as this is classified as non-warranty work.

 

 

Warranty Claims

 If you believe you have a warranty claim please refer to the warranty specifications to ensure you are covered by the warranty parameters and not specifically excluded.

Also ensure that you have referred to the troubleshooting documents on the Pirez website to resolve your problem first.

Note: Any claim that is later determined to be invalid because it could have been resolved by the customer, may result in the customer incurring labour fees or being held liable for return delivery fees.

If you believe that your claim is valid in accordance with the criteria specified in this document, forward the following details to us as soon as possible and we will send you a Service Request Form via return email with instructions on how to lodge a claim.

Send details to: info@eridesolutions.com.au with the following information:

  • Customer Name
  • Order number
  • Purchase Date
  • Product
  • Reason for warranty claim
  • Video or Photographs that will help describe the fault

Customers are advised to provide video or photographs via email to assist any investigation and support their warranty claims.

Providing this data will expedite the investigation process and may assist our technical team to resolve the issue before you return the faulty item to us.

All items referred under a warranty claim will be inspected by our technical specialist team to ensure the claim is valid and conforms with the requirements specified by the warranty.

Customer Returns

Once a customer contacts Pirez in regard to a warranty claim, a preliminary investigation will be conducted, then if necessary, our service delivery team will send the customer a Service Request form with instructions to forward the suspect product item to Pirez for further investigation.

It still remains the responsibility of the customer to satisfy themselves that they have a valid claim under our warranty criteria before any product is returned to Pirez.

The customer MUST accept the risk that they will be liable for ANY costs incurred should the claim be deemed invalid.

All items for investigation must be returned to the Pirez Warehouse in Derrimut, Victoria.

If returning by mail, Pirez will reimburse standard postage costs, only if the claim is deemed valid under our warranty criteria.

Pirez will only reimburse the ‘standard’ mail cost. Any additional cost such as ‘express delivery’ costs will be borne by the customer.

For interstate or remote customers that prefer to have a warranty repair performed locally, Pirez will pay the local repairer for any parts that are covered under our warranty. A quote must however be provided to Pirez for authorisation before any works may commence. Any labour costs will be incurred by the customer, and we provide no guarantee or warranty for the works performed.

Any works performed by another service provider may also void any remaining warranty period.

Our aim here is to protect our customers from disreputable or inexperienced technicians that may cause more damage than good. Hence our preference to complete any works by our skilled experts.

The customer is also liable for any goods lost, damaged or missing in transit. Pirez only accept responsibility once we have received the item.

A valid tax invoice or receipt for the standard post costs will need to accompany the Service Request form before a reimbursement of fees is authorised.

Please note: Reimbursements may take up to 10 business days to process.

A Service Request form and a proof of purchase will be required when returning an item.

When returning items to Pirez they must be packaged appropriately to prevent any damage and ensure safe return.

For complete bike returns, customer should contact our sales delivery team to find an authorised dealer closest to the customer to package the bike for safe return to the Pirez warehouse.

Accessories or other parts should be returned in their entirety. That is, returned with all the associated components that were provided when purchased.

In addition:

  • Motors returned for repair must be accompanied with the displays and throttles.
  • Any passwords and keys should be provided.
  • Any batteries returned as part of a warranty claim should be charged to a minimum of 80%. This will help ensure a faster turnaround time. The associated battery charger should also be returned.

Valid Warranty Claims

If a warranty claim is deemed valid by our service delivery team, Pirez will either repair, replace, exchange or refund the product item.

Warranty repairs & replacements

If a warranty claim is deemed valid, Pirez will repair and/or replace the faulty item at our cost for both labour and parts. The repaired or replacement items will then be returned to the customer at our cost.

Any goods that Pirez agree to exchange or replace will not be dispatched until the original faulty goods have been received and inspected by Pirez.

If a bike part or accessory, such as a controller is replaced during the warranty period, the customer will receive a new 3-month warranty on that part. The 12-month warranty period does not restart on that part, unless the problem is a manufacturing fault.

Manufacturing faults are easily identified and generally noticed very early after purchase.

Warranty exchanges

In the unlikely event that we are unable to repair or replace a faulty part, Pirez will exchange the item for an equivalent part of equal value or provide a credit voucher for future use.

Warranty Refunds & Reimbursements

All refunds or reimbursements will be paid using the same method used by the customer to purchase the product/item or bank deposit.

This applies but is not limited to all payment types including credit card, EFTPOS, bank deposit, Zip money, Afterpay, Paypal, etc.

Where this is not possible our Service Delivery team will make other arrangements confirmed in writing prior to reimbursement.

Please note: Refunds may take up to 10 business days to process.

Invalid Claims

For any item returned under a warranty claim which is deemed to be invalid by our technical specialists, the customer will be liable for return shipping fees and labour fees associated with the diagnostic investigation and any repair works conducted.

Any non-warranty work carried out by service team will require customer consent first. We will not repair/ replace any non-warranty products before customers approval.

Customers are fully liable for the cost of non-warranty work including and not limited to labour, parts and shipping.

QUESTIONS & ANSWERS

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