1) Limited Warranty – Application
Many of our products are sourced from different manufacturers and suppliers. A general guide explaining warranty coverage can be found below;
These Terms and Conditions only cover the sale of electronic products such as battery chargers, joystick controllers, power modules, control modules, electronic modules, and Lithium battery packs.
Any item purchased is warranted from the date of purchase against faults arising due to defects in materials or manufacturing.
Warranty does not cover labor, parts, or products damaged by misuse, neglect, accident, or improper installation, nor those tampered with, altered, or serviced by an agency not authorized by the manufacturer.
Warranty does not cover equipment collection for assessment and return of equipment after the assessment.
The limited warranty is applicable for new electronic product purchases.
2) Limited Warranty – Terms and Conditions
a) Warranty period is 1 month for Electronic Products (herein known as “Products”) and 6 months for the Lithium batteries (herein known as “Batteries”), calculated from the date of delivery unless otherwise specified.
b) Warranty is limited to the manufacturing defect in the products. All other components such as pinched cable, damaged cases, power surge issues are considered wear-and-tear and not covered under warranty.
c) Warranty does not cover equipment collection for assessment and return of equipment after assessment and generally does not cover Workshop Labour for troubleshooting/testing during an assessment.
e) Warranty will be VOIDED if;
- The Product has been modified without prior approval from Scooterland Mobility (herein known as “The Company”).
- Break down is due to accident, prolonged exposure to heavy rain, or improper use of the Product.
- Batteries have not been charged as per manufacturer recommendations.
3) After-Sales Service – Within Warranty Period
a) In the event that the Product or Batteries break down during the warranty period, the Company will provide a replacement or parts to restore the product to working condition. The Customer is not required to pay for the repair.
b) The Company will ensure that the Product is repaired within 20 working days. If Repair takes longer than 20 working days, The Company is obliged to loan another Product (herein “Loan Product”) for The Customer’s use, until the day the original Product is restored to working condition. This 20-day Repair Guarantee is only applicable for stock models and does not apply to customized equipment.
c) Product loan is only available to customers residing in the Gold Coast region.
4) After-Sales Service – After Warranty Period
e) In the event that The Product or Batteries break down after the warranty period, The Company will provide a quotation to The Customer. Repairs will proceed only after acceptance of the quotation and authorization by The Customer.
f) A workshop assessment charge is applicable if The Customer brings the Product to The Company premises during opening hours for assessment. A quotation will be provided to The Customer within 4 working days.
g) If an on-site assessment is required, a call-out charge is applicable to be paid prior to the technician commencing his assessment work. A quotation will be provided to The Customer within 4 working days.
h) The Company reserves the right to revise the assessment charges without prior notification.
i) Warranty for replacement Lithium batteries are 6 months, on a Carry-In basis.
j) The warranty for replacement batteries does not include transportation charges if The Company is required to collect the batteries from the Customers and bring the batteries back to the workshop for testing.
k) The warranty for replacement batteries does not include the removal of old batteries and fitting of replacement batteries (if deemed applicable).
l) The Company will not be held liable for any damage done to any property or injury to the Customer or others due to misuse of the equipment.
As mentioned previously the above warranty is not applicable for the sale of 2nd-hand / used products, or other kinds of products.