Warranty - Next Gen Bikes



This limited warranty applies only to the original owner of a Next Gen Carbon Lite electric bike and is not transferable to subsequent owners. Warranty registration is not required.

Your purchase includes the following warranty.

Next Gen eRides ebike 2-Year Warranty

The Next Gen Carbon Lite carries a two (2) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship (all free accessories are not covered).

Replacement Procedure:

Next Gen will replace any component that is defective or damaged in materials and/or workmanship (including the damage in the processing of shipment).

Next Gen shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty.

1: Claims
If you believe your Carbon Lite has a warranty issue, we suggest that you first contact us at sales@nextgenerides.com.au so we can determine the best course of action.

Next Gen will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

2: Shipping Damage Claims In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact sales@nextgenerides.com.au and provide us with photos or videos. All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike.

Frame Next Gen Carbon Lite Ebike frames are under warranty for a period of two years from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty. Next Gen reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of Next Gen.

Frame issues that are not covered under this warranty include but are not limited to:

- Corrosion

- Paint fade, scratches, impact marks

- Impact damage

-Non-reversible modification (drilling/welding)

- Chainguard mounts to the frame if applicable

Batteries Next Gen batteries are covered by a 2-year limited warranty. During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.No cash reimbursement will be made.The defective battery will be assessed in the sole discretion of Next Gen.

This limited warranty does not cover:

- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products)

- improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress; scratches, dents and cosmetic damage, unless caused by Next Gen.

- Products that have the serial number or the bar code removed, defaced, damaged, altered or made illegible;

- Ordinary wear and tear;

- Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Next Gen with the products;

- Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

- Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;

- In addition, with respect to the battery, this limited warranty does not cover defects or damage;

- Caused by charging by a battery charger not intended or appropriate for use with the battery or the improper use of a battery charger;

- Any of the seals on the battery are broken or show evidence of tampering;

- The battery used in other equipment (not the bike);

Parts & Components Original Next Gen parts & components are covered by a 2-year limited warranty. Any of damaged parts caused by people is not covered. The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.

This limited warranty does not cover:

1.Damage resulting from normal wear and tear (not the result of defects in workmanship or materials) is not covered.

Wear and tear will be assessed by Next Gen.

Parts not covered include but are not limited to:

1.1 Brake Pads

1.2 Rotors

1.3 Spokes

1.4 Tyres/Tubes

1.5 Chains

1.6 Chain Rings

1.7 Cassette

1.8 Crank set

1.9 Corrosion on electrical components is not covered by the warranty.

1.10 Damage or deterioration of the surface finish, appearance, or beauty of the product.

1.11 The limited warranty is expressly limited to the replacement of a defective (in materials and/or workmanship) handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, freewheel, cassette, derailleur, shifter, wiring harness, kickstand, reflectors, and hardware.

Warranty for above components is within one week after receiving the product. Parts damaged after seven days need to be charged a fee.