Warranty - Oceanside
PREMIUM WARRANTY TERMS AND CONDITIONS
Premium products should be backed with a guarantee that gives you confidence in purchasing the product. All
Oceanside Bikes come with our 12 month Australia wide premium warranty. We want our customers to be
happy so we are always on had to assist with replacement parts, servicing, warranty and general maintenance.
A few scrapes, scratches and squeaks tell a unique story of your bike’s usage, however if there are any major
concerns, please contact us immediately at ![]()
support@oceansidebikes.com.au for guidance and assistance.
PROOF OF PURCHASE AND PRODUCT REGISTRATION IS REQUIRED FOR VALID WARRANTY COVERAGE.
Each new E BIKE sold by Oceanside Bikes (OSB TRADE PTY LTD). (“Oceanside,” “us,” “we,” or “our”)
comes with a Premium Limited Warranty (as defined below) for the original retail purchaser.
Terms & Conditions
1Purchaser must provide proof that the bike was purchased from Oceanside (OSB TRADE PTY LTD) or one of our
authorised dealers or distributors
2The bike was used in accordance with its intended purpose. The Oceanside bike is intended for use on paved
road, and/or private property.
3The applicant for warranty coverage is the original and first owner of the bike (warranty is not transferable in
the case of a re-sale, promotional or prizes).
4The frame, control panel, electronical components and cables have not been modified or altered in any way
from standard factory settings.
Premium Warranty
All Warranty claims are subject to the terms and conditions outline below.
Oceanside proudly offers our premium warranty coverage to the original retail purchaser of the bike across the
following components:
Bike Frame
Motor
Battery
Electronics & Sensors
Defective Parts
Oceanside will evaluate the warranty claim for any defective parts or manufacturer defects. The purchaser will
be solely responsible for covering shipping costs to Oceanside for assessment whereby if Oceanside determines
that the defective part is covered by the Premium Warranty, Oceanside will replace or repair the defective part,
at Oceanside’s sole discretion, without charge to the buyer and also reimburse the shipping cost incurred by
the purchaser. If the defective part is not covered by the Limited Warranty, Oceanside will repair or replace the
defective part at the purchaser’s cost and the purchaser will also be responsible for the shipping costs.
Battery
This warranty covers the battery of the bike and that it will be free from defects in material and workmanship
under normal use and service for 1 year from the date of purchase (the “premium warranty”). Please note the
battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles.
The warranty on the battery does not include cover for any damage relating from power surges, moisture
damage, improper care and maintenance or such other misuse or normal wear.
OSB TRADE PTY LTD ® 2022![]()
www.oceansidebikes.com.au
Warranty Limitations
This Warranty does not cover the following:
-Normal wear and tear of the product including brake pads, cables, disk rotors and bearings
-Body paint damage and/or rust
-Bike parts that have aged to due excessive exposure to weather elements
-Lost or damaged keys due to negligence
-Any parts or components that have been modified from original condition when purchased including but not
limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
-Damage from collision, accident or similar
-Damage from optional accessories
-Battery faults due to improper care and attention
-If the bike is used for any purpose other than the intended use
-If electronics have been altered with or repaired by a third party
Warranty Procedure
For all inquiries on warranty and returns, please contact us via the website or email us at:
Exposure to Weather
Certain environmental factors such as exposure to natures elements, poor maintenance, exposure to salt air
will have a detrimental effect on the longevity of your bike. It is recommended that you keep your bike indoors
and under cover when not in use. If the bike is exposed to sand and salt please clean immediately. Never hose
or blast your bike with a high-pressure hose or regular garden hose as there is potential for the water to
penetrate and compromise the electrical components.
Notes on Reasonable Wear & Tear
Like any regular bicycle or sports equipment intended for use, proper care and attention needs to be taken as
well as ongoing maintenance to ensure parts and components remain in good and safe working order.
While the fat tyre bikes can go on the beach, we do not recommend this as there the sand and salt particles can
be harmful to your bike if not cleaned properly. If you do choose to use the bike on the beach you do so at your
own risk and we recommend getting the item cleaned and serviced professionally to avoid any potential issues
to your purchased product.
Certain parts we recommend maintaining to get the best life out of your purchase include:
Brakes: Adjusting cables, monitoring, and replacing brake pads, cleaning disc rotors where applicable
Gears & Drive Chain: Including gear cables,
Wheels & Tyres: Including wheel rims, Tyres, and tyre tubes
With regular use of your bike, these parts will need to be serviced and maintained and we recommend getting
your bike tuned up at least every 6 months by a professional.