We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us, please let us know and we will check if we could match with their pricing. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offers are not eligible and any sale promotions offered
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Please note that some areas especially regional areas may attract additional shipping fees. These include but not limited to Western Australia, Northern Territory and Tasmania. Please enquire if you're unsure or would like a quote.

A great way to save here is to get your parcel delivered to your closest depot.
Please let us know if you would like a quote or prefer this option. 

Order Confirmation: 

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm with you.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@eridesolutions.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@eridesolutions.com.au and we will process an insurance claim on your behalf.

WARRANTY

We want you to be out there riding your bike with a smile on your face and without any issues. So that you can purchase with confidence, we offer the original purchaser:

• Lifetime warranty on Frame and Fork
• 12 Months Manufacturer's Warranty on all non-consumable components
• 12 Months Manufacturer's Warranty on all electrical components, such as motors, display or batteries.
• Consumable parts (including grips, tubes, tyres, cables, brake pads, saddle coverings, chain, spokes, cassettes and chain rings) are not covered by the warranty.

WHAT DO I DO IF I HAVE A FAULTY PRODUCT?

If you’ve got any warranty issues, the quickest and easiest way is to get it resolved is to send an email to info@eridesolutions.com.au with a description of the issue and photos of the affected part.

WARRANTY TERMS & CONDITIONS

This warranty applies only to the original owner of a Progear bicycle and is not transferable to subsequent owners. Consumable parts (including grips, tubes, tyres, cables, brake pads, saddle coverings, chain, spokes, cassettes, derailleur hangers and chain rings) are not covered by the warranty. The warranty does not cover any commercial use of the product. The warranty only covers riders under and up to 110kg. Lifetime warranty on frame and fork is for the lifetime of the product, which is 10 years unless specified. The warranty does not cover paint damage, rust, corrosion, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold and costs of installation, assembly and disassembly. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft. Costs such as assembly, transport etc. are not covered by the warranty. Warranty does not cover damages or issues caused by jumps or stunting on all bikes (Jinx/Hustle exempted).