CARBO BIKES WARRANTY
A comprehensive 5-years warranty is offered on the Carbon fibre Frame, and a 2-years limited warranty against failure or manufacturing defects on electrical components. The battery and battery charger are covered for one year. The warranty does not apply to normal wear and tear components (tyres, brake pads, chain etc...) or malfunction caused by misuse or improper maintenance. Labour and any freight charges are excluded from warranty.
If you believe that your product is experiencing issues covered by the warranty, follow these steps to make a warranty claim:
- Contact Customer Support: Reach out to our customer support team via the contact information provided on our website or by replying to your order confirmation email.
- Provide Details: Share your order number, product details, and a description of the issue you are experiencing.
- Assessment and Resolution: Our customer support team will guide you through the assessment process and, if required, provide instructions for having the product repaired.
- Repair or Replacement: If the issue is covered under warranty, we will either repair the product or provide a replacement (at our discretion), depending on the circumstances and product availability.
Please note that the warranty does not cover damage resulting from accidents, misuse, neglect, improper maintenance, modifications, or normal wear and tear.